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ITIL – Overview


  • Duration: 1 day
  • Delivery Methods: Instructor led Classroom environment / Virtual Web-based
  • Audience: IT professionals interested in understanding the content and concepts of the latest ITIL® edition 2011, as well as understand the differences with previous ITIL® version:

• Executives and key stakeholders

• Process Owners and Managers

• Senior technical and operational staff

• IT professionals and Consultants

• IT customers

  • Prerequisites: No prerequisite required for this program

To find the complete course plan please click here



ITIL® 2011 Overview – 1 Day (English and French)

Course Overview:

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management (ITSM) by many Public & Private Organizations.

Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL® now emphasizes the following areas:

• Assist in transforming IT Service Management onto a strategic business asset

• Assist in defining and managing the complete lifecycle of IT Service Management Process

• Provide guidance on the development and on-going management of Services Strategy, Service Design, the Transition of Services from current to desired state, Service Operation and the Continuous improvement of the those Services

Additional information



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