1S1 process


Documenting your processes ensures that the organization’s stakeholders have a common and shared approach to doing things.


Organizations want to develop agile processes suited to organizational realities and geared towards best practices and standards (such as ITIL, CobIT, ISO 20000, ISO 27000s). To be sustainable, they need to create strong processes that will break down silos and strengthen the ability of their employees, partners, and so on.

Our solution

1SIMPLE1 offers expert-written processes, pre-documented at 90%, that incorporate best practices such as ITIL, CobIT, DevOps, Agile, etc. These solutions are suitable for any tool and require only a 10% customization. Each of the processes includes at the minimum:

  • Roles and responsibilities;
  • Goals, objectives, detailed process activities and RACI matrix;
  • Scope of the process and policies (which supports the process);
  • Governance point (control objectives, metrics, FCS / ICP – critical success factors / key performance indicators);
  • Process diagram (BPMN 2.0).


  • Quickly integrate world-class processes, developed according to current practices;
  • Benefit from low-cost expertise;
  • Easily integrate best practices (ITIL, CobIT, Agile, DevOps, LeanIT, etc.);
  • Use toolboxes to support their processes (Ex: impact analysis grid, prioritization grid with SLAs, configuration management plan, categorization grid, risk analysis grid, etc.);
  • Meet the requirements of internal and external auditors;
  • Meet regulatory requirements (SOX – Sarbanes-Oxley, NERC, ISO, etc.);
  • Etc.

Customer experience

1SIMPLE1 is always directed towards concrete solutions. Customers who have experienced our Process 1S1 solution include:

  • Canam Group, Air Transat, Hydro-Québec, FXInnovation.

Les bases des processus 1S1

IT governanceGovernance – evaluate, direct, monitor (EDM)GOU 01 – DEFINE AND MAINTAIN A GOVERNANCE REFERENTIAL
IT ManagementStrategy (str)


STR 01 Manage the service portfolio
STR 02 Manage request
STR 03 manage IT finance
STR 05 Managing Organizational Changes
STR 05 Manage Projects and Programs
STR 06 Manage Company Architecture
Design (con)



CON 01 Manage Solution Processes
CON 02 Manage the development of solutions
CON 03 Manage the service catalogue
CON 04 Manage Service Levels
CON 05 Manage Suppliers
CON 06 Manage capacity
CON 07 Manage Availability
CON 08 Manage continuity
CON 09 Manage security
Transition (tran)





TRAN 01 Manage changes (including evaluation of changes)
TRAN 02 Manage Deployments and Releases (including Change Validation)
TRAN 03 Manage Assets
TRAN 04 Manage configurations
TRAN 05 Managing Knowledge
Operation (exp)



EXP 01 Manage Customer Interactions
EXP 02 Manage complaints
EXP 03 Manage calls
EXP 04 Manage Service catalogue and Service Request
EXP 05 Manage Operations
EXP 06 Manage Incidents
EXP 07 Manage Security Incidents
EXP 08 Manage Events
EXP 09 Manage Problems
EXP 10 Structure and operate a service center (support model)
Continuous Improvement (CIP)AMC 01 – Continuous Improvement Process
AMC 02 – Performing assessment, Audit and Compliance


ITSM/ BSM implementation

Archiving and Continuity

Web solution