fr1S1 PROCESS
Documenting your processes ensures that the organization’s stakeholders have a common and shared approach to doing things.
YOUR NEEDS
Organizations want to develop agile processes suited to organizational realities and geared towards best practices and standards (such as ITIL, CobIT, ISO 20000, ISO 27000s). To be sustainable, they need to create strong processes that will break down silos and strengthen the ability of their employees, partners, and so on.
Our solution
1SIMPLE1 offers expert-written processes, pre-documented at 90%, that incorporate best practices such as ITIL, CobIT, DevOps, Agile, etc. These solutions are suitable for any tool and require only a 10% customization. Each of the processes includes at the minimum:
- Roles and responsibilities;
- Goals, objectives, detailed process activities and RACI matrix;
- Scope of the process and policies (which supports the process);
- Governance point (control objectives, metrics, FCS / ICP – critical success factors / key performance indicators);
- Process diagram (BPMN 2.0).
ADDED VALUE FOR OUR CUSTOMERS
- Quickly integrate world-class processes, developed according to current practices;
- Benefit from low-cost expertise;
- Easily integrate best practices (ITIL, CobIT, Agile, DevOps, LeanIT, etc.);
- Use toolboxes to support their processes (Ex: impact analysis grid, prioritization grid with SLAs, configuration management plan, categorization grid, risk analysis grid, etc.);
- Meet the requirements of internal and external auditors;
- Meet regulatory requirements (SOX – Sarbanes-Oxley, NERC, ISO, etc.);
- Etc.
Customer experience
1SIMPLE1 is always directed towards concrete solutions. Customers who have experienced our Process 1S1 solution include:
- Canam Group, Air Transat, Hydro-Québec, FXInnovation.
Template process 1S1
Les bases des processus 1S1
| Area | Cycle | Process | ||
| IT governance | Governance – evaluate, direct, monitor (EDM) | GOU 01 – DEFINE AND MAINTAIN A GOVERNANCE REFERENTIAL | ||
| IT Management | Strategy (str)
| STR 01 Manage the service portfolio STR 02 Manage request STR 03 manage IT finance STR 05 Managing Organizational Changes STR 05 Manage Projects and Programs STR 06 Manage Company Architecture | ||
| Design (con)
| CON 01 Manage Solution Processes CON 02 Manage the development of solutions CON 03 Manage the service catalogue CON 04 Manage Service Levels CON 05 Manage Suppliers CON 06 Manage capacity CON 07 Manage Availability CON 08 Manage continuity CON 09 Manage security | |||
| Transition (tran)
| TRAN 01 Manage changes (including evaluation of changes) TRAN 02 Manage Deployments and Releases (including Change Validation) TRAN 03 Manage Assets TRAN 04 Manage configurations TRAN 05 Managing Knowledge | |||
| Operation (exp)
| EXP 01 Manage Customer Interactions EXP 02 Manage complaints EXP 03 Manage calls EXP 04 Manage Service catalogue and Service Request EXP 05 Manage Operations EXP 06 Manage Incidents EXP 07 Manage Security Incidents EXP 08 Manage Events EXP 09 Manage Problems EXP 10 Structure and operate a service center (support model) | |||
| Continuous Improvement (CIP) | AMC 01 – Continuous Improvement Process AMC 02 – Performing assessment, Audit and Compliance | |||