Audit of Incidents and Incident Management / Conference, ISACA-Quebec


by Tiémoko Sidibé, MBA, CISA, ITIL Expert V3, Spring 2015

Sorry, this article is only in French version.

The purpose of this presentation is to explain ISACA’s COBIT 5 incident management process. A detailed picture of the management of incidents (365º vision, conceptual and operational aspects) was presented.

The ISACA’s incident management audit according to the Process Assessment Model (PAM) was also examined. It was explained how PAM can help you improve your incident management process already in place.