Forget your tools (ITSM, BSM, security, etc.), think of « IT Audit » first!

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Overview

Beyond the security tools and ITSM[1] / BSM[2] implemented to support your processes or your ways, do your processes work? Are your processes really capable of delivering value? Are they measurable?

[1] ITSM: IT Service Management

[2] BSM: Business Service Management

Article 4 - Audit des TI - Au-délà des outils de sécurité_v03 (EN)