Overview Beyond the security tools and ITSM[1] / BSM[2] implemented to support your processes or your ways, do your processes work? Are your processes really capable of delivering value? Are they measurable? [1] ITSM: IT Service Management [2] BSM: Business…

by Tiémoko Sidibé, MBA, CISA, ITIL Expert V3, Fall 2016 Sorry, this article is only in French version. Overview :  Most modern organizations use information technology to provide business services that are based on a group of technology services. These…

by Tiémoko Sidibé, MBA, CISA, ITIL Expert V3, Summer 2012 Sorry, this article is only in French version. ITIL and COBIT offer a process-by-process approach, not a function-based approach, providing a set of measures that intersect and complement each other…